This page offers the most up to date information on Veeva Systems' service status. Please check this site to view the current status of the services listed below - the site is updated for incidents of service unavailability longer than 15 minutes. If you are experiencing an issue that is not listed, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site.
Veeva Vault users can subscribe to system availability notifications, including releases, via their user profile setting in their Vault. See Vault Help for further details. For other products, you may subscribe to notifications for your POD to receive email notification of all downtime, including releases. All notifications will include a link to our Release Notes for each release if it is related to a Veeva release.
Recent Posts
Veeva Network will undergo the following scheduled maintenance:
Production and Sandbox Pods: Veeva Network general release 23R3.0.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Sandbox Pods: Veeva Network general release 23R3.0 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Production and Sandbox Pods: Veeva Network general release 23R2.1.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Sandbox Pods: Veeva Network general release 23R2.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Production and Sandbox Pods: Veeva Network general release 23R2.0.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Sandbox Pods: Veeva Network general release 23R2.0 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
The Veeva RegulatoryOne and Claims service is scheduled to be upgraded to the latest limited release.
When: Tuesday, June 20 between 05:00 pm PT & 08:00 pm PT
What: Veeva RegulatoryOne and Claims 23R1.3
Estimated Vault Downtime: 30 minutes
Affected POD: VLT-1078
Notes:
- The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
Learn More:
- For more details, please read the 23R1.3 Release Notes to learn more about the new features.
- Click here to learn how to find your Vault's POD location.
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
The Veeva RegulatoryOne and Claims service is scheduled to be upgraded to the latest limited release.
When: Tuesday, June 20 between 01:00 pm PT & 04:00 pm PT
What: Veeva RegulatoryOne and Claims 23R1.3
Estimated Vault Downtime: 30 minutes
Affected POD: VLT-2133
Notes:
- The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
Learn More:
- For more details, please read the 23R1.3 Release Notes to learn more about the new features.
- Click here to learn how to find your Vault's POD location.
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Veeva RegulatoryOne and Claims maintenance is required. No downtime is expected but users may experience a momentary service interruption.
When: Friday, June 16 at 5:00 PM PT
What: Infrastructure maintenance
Estimated Duration: 90 mins
Affected PODs: VV1-1078, VV2-2133
Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.
Veeva’s Third Party Sub-Processors
Third Party Sub-Processors are Vendors selected by Veeva to process Personal Data on Veeva’s behalf in relation to the service provided under Veeva’s Master Subscription Agreement.
Veeva is responsible for ensuring that each sub-processor implements and maintains the appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of your personal data and against unauthorized access to or alteration, disclosure, destruction or loss, including measures aligned with Veeva’s security obligations. Our agreements with sub-processors also prohibit them from accessing your data for their use even if they have it in their digital possession. Additionally, Veeva has signed the appropriate EU standard contractual clauses directly with all sub-processors concerning transfer of EU personal data outside of the EU to countries that are not deemed to provide adequate protection according to the European Commission.
Veeva engages the following providers of hosting co-location and computing infrastructure related services as sub-processors:
| Veeva Application | Name | Purpose | Location |
| Veeva Digital Events | Adobe Inc. (Connect) | Managing moderator services for customer virtual events | US |
| Veeva CRM (China) | Alibaba Cloud US LLC | Performance enhancement | Japan and China |
| All Veeva Application | Amazon Web Services | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
| All Veeva Application | Docker, Inc. | Provides computing infrastructure | US |
| MyVeeva (Engage Connect) | Google Firebase | Send push notifications | US |
| Veeva Crossix DIFA Site and DIFA HCP Site | LiveRamp | Data linkage | US |
| Veeva CRM (Veeva Approved Email), Veeva Network | Mailgun Technologies, Inc. | Email service provider
| US |
| Veeva Link, Veeva Network | Matomo Analytics | Product analytics | New Zealand |
| Veeva Digital Events | Microsoft Azure | Infrastructure and services to host and monitor events management | US |
| Veeva Link Veeva Network | Mapbox, Inc. | Mapbox provides the map display | US |
| QuickVault | Pendo.io | Product analytics and in-app guides | US |
| Veeva CRM | Salesforce.com, Inc. (and its Affiliates) | Transactional processing of CRM data | US (Global as applicable) |
| Veeva Vault, Veeva Link, Crossix | SendGrid, Inc. (Twilio) | Transactional emails | US |
| Veeva Link and ClinicalTrials.Veeva. | Sentry (Functional Software, Inc.) | Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements | US |
| MyVeeva | Twilio, Inc. | Communications technology provider | US |
| Veeva CRM (Veeva Engage Meeting and Engage Webinar), Veeva Digital Events | Zoom Video Communications, Inc. | Video Conferencing services | US |
Updates
You may subscribe to this RSS feed to receive changes to our list of sub-processors.
For questions related to privacy please contact privacy@veeva.com or visit veeva.com/privacy