This page offers the most up to date information on Veeva Systems' service status.  Please check this site to view the current status of the services listed below - the site is updated for incidents of service unavailability longer than 15 minutes.  If you are experiencing an issue that is not listed, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site

Veeva Vault users can subscribe to system availability notifications, including releases, via their user profile setting in their Vault.  See Vault Help for further details.   For other products,  you may subscribe to notifications for your POD to receive email notification of all downtime, including releases. All notifications will include a link to our Release Notes for each release if it is related to a Veeva release.

 

Normal
Jun 09
Jun 08
Jun 07
Jun 06
Jun 05
Jun 04
Jun 03
Veeva CRM
CRM-03
CRM-04
CRM-05
CRM-06
CRM-08
CRM-10
CRM-20
CRM-30
Veeva MultiChannel & Integrations
MC-01
MC-20
MC-30
ENGAGE-01
WC-36
SMAR-CN
Veeva Nitro
NITRO-US
NITRO-EU
NITRO-AP
Consumer Products Mobile
QualityOne
QualityOne Audit Checklists
QualityOne Station Manager
Veeva Network
VDM1
VDM2
VDM3
VDM5
VDM6
VDM20
VDM21
VDM30
SANDBOX
SANDBOX2
SANDBOX3
SANDBOX20
SANDBOX21
SANDBOX30
Veeva CDB
cdb-1
cdb-5
cdb-3
cdb-101
cdb-1002
Veeva Vault
Vault-US PODs
VV1-1
VV1-2
VV1-3
VV1-4
VV1-5
VV1-6
VV1-7
VV1-8
VV1-9
VV1-11
VV1-12
VV1-13
VV1-14
VV1-15
VV1-16
VV1-17
VV1-18
VV1-19
VV1-20
VV1-21
VV1-22
VV1-23
VV1-24
VV1-25
VV1-26
VV1-37
VV1-38
VV1-39
VV1-40
VV1-42
VV1-43
VV1-1045
VV1-1046
VV1-1049
VV1-1051
VV1-1052
VV1-1053
VV1-1054
VV1-1055
VV1-1058
VV1-1061
VV1-1062
VV1-1065
VV1-1066
VV1-1067
VV1-1068
VV1-1069
VV1-1073
VV1-1074
VV1-1076
VV1-1077
VV1-1078
VV1-1079
VV1-1081
VV1-1082
VV1-1084
VV1-1088
VV1-1089
VV1-1090
VV1-1094
VV1-1110
VV1-1111
VV1-1120
VV1-1121
VV1-1122
VV1-1124
VV1-1126
VV1-1127
VV1-1128
VV1-1129
VV1-1130
VV1-1131
VV1-1132
VV1-1133
VV1-1134
VV1-1135
VV1-1136
VV1-1137
VV1-1138
VV1-1139
VV1-1140
VV1-1142
VV1-1144
VV1-1145
VV1-1146
VV1-1148
VV1-1149
VV1-1150
VV1-1151
VV1-1152
VV1-1153
VV1-1154
VV1-1155
VV1-1157
VV1-1156
VV1-1158
VV1-1159
VV1-1160
VV1-1161
VV1-1162
VV1-1163
VV1-1164
VV1-1165
Vault-EU PODs
VV2-10
VV2-27
VV2-28
VV2-29
VV2-30
VV2-31
VV2-32
VV2-35
VV2-41
VV2-44
VV2-2047
VV2-2050
VV2-2056
VV2-2060
VV2-2063
VV2-2070
VV2-2072
VV2-2075
VV2-2080
VV2-2083
VV2-2085
VV2-2087
VV2-2091
VV2-2092
VV2-2095
VV2-2097
VV2-2098
VV2-2120
VV2-2121
VV2-2122
VV2-2124
VV2-2125
VV2-2126
VV2-2127
VV2-2128
VV2-2129
VV2-2130
VV2-2131
VV2-2132
VV2-2133
VV2-2134
VV2-2135
VV2-2136
VV2-2137
VV2-2138
Vault-AP PODs
VV3-33
VV3-34
VV3-3048
VV3-3057
VV3-3064
VV3-3086
VV3-3096
VV3-3099
VV3-3120
VV3-3121
VV3-3122
VV3-3123
VV3-3124
VV3-3125
VV3-3127
Veeva Align
VA-AP
VA-EU
VA-EU-2
VA-EU-3
VA-EU-4
VA-EU-5
VA-EU-6
VA-US
VA-US-2
VA-US-3
VA-AP-SBX
VA-EU-SBX
VA-US-SBX
Veeva OpenData
OD-NA
OD-EU
MyVeeva for Patients
MyVeeva-US
MyVeeva-EU
MyVeeva-AP
Veeva China SFA
Veeva Compass
Veeva Link
Veeva Mobile
Veeva RTSM
Veeva Sub-processors update
Veeva Support Locations

Calendar

Recent Posts

Upcoming Week 12/10/2023
December 15, 6:00pm PST
Veeva Network VDM1 VDM2 VDM3 VDM5 VDM6 VDM20 VDM21 VDM30 SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Dec-15, 6:00pm PST
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Production and Sandbox Pods:  Veeva Network general release 23R3.0.1 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 11/26/2023
December 01, 6:00pm PST
Veeva Network SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Dec-1, 6:00pm PST
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Sandbox Pods:  Veeva Network general release 23R3.0 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 10/08/2023
October 13, 6:00pm PDT
Veeva Network VDM1 VDM2 VDM3 VDM5 VDM6 VDM20 VDM21 VDM30 SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Oct-13, 6:00pm PDT
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Production and Sandbox Pods:  Veeva Network general release 23R2.1.1 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 09/24/2023
September 29, 6:00pm PDT
Veeva Network SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Sep-29, 6:00pm PDT
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Sandbox Pods:  Veeva Network general release 23R2.1 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 08/06/2023
August 11, 6:00pm PDT
Veeva Network VDM1 VDM2 VDM3 VDM5 VDM6 VDM20 VDM21 VDM30 SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Aug-11, 6:00pm PDT
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Production and Sandbox Pods:  Veeva Network general release 23R2.0.1 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 07/23/2023
July 28, 6:00pm PDT
Veeva Network SANDBOX SANDBOX2 SANDBOX3 SANDBOX20 SANDBOX21 SANDBOX30
Jul-28, 6:00pm PDT
[upcoming]

Veeva Network will undergo the following scheduled maintenance:

Sandbox Pods:  Veeva Network general release 23R2.0 will be deployed.  During this time, Veeva Network will be unavailable.

Early access Release Notes will be available on the Veeva Support Portal.

Upcoming Week 06/18/2023
Jun-20, 5:00pm PDT
[upcoming]

The Veeva RegulatoryOne and Claims service is scheduled to be upgraded to the latest limited release.

When: Tuesday, June 20 between 05:00 pm PT & 08:00 pm PT
What: Veeva RegulatoryOne and Claims 23R1.3
Estimated Vault Downtime: 30 minutes
Affected POD:  VLT-1078

Notes: 

  • The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use.  Users can continue working as normal and will be notified within Vault just prior to your expected downtime. 

Learn More:

  • For more details, please read the 23R1.3 Release Notes to learn more about the new features.
  • Click here to learn how to find your Vault's POD location.


For updates regarding system availability, please refer to the Veeva Trust Site.

If you have further questions, please submit a ticket with Veeva Product Support.

Jun-20, 1:00pm PDT
[upcoming]

The Veeva RegulatoryOne and Claims service is scheduled to be upgraded to the latest limited release.

When: Tuesday, June 20 between 01:00 pm PT & 04:00 pm PT
What: Veeva RegulatoryOne and Claims 23R1.3
Estimated Vault Downtime: 30 minutes
Affected POD:  VLT-2133

Notes: 

  • The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use.  Users can continue working as normal and will be notified within Vault just prior to your expected downtime. 

Learn More:

  • For more details, please read the 23R1.3 Release Notes to learn more about the new features.
  • Click here to learn how to find your Vault's POD location.


For updates regarding system availability, please refer to the Veeva Trust Site.

If you have further questions, please submit a ticket with Veeva Product Support.

Upcoming Week 06/11/2023
Veeva Vault Vault-US PODs Vault-EU PODs VV2-2133 VV1-1078
Jun-16, 5:00pm PDT
[upcoming]

Veeva RegulatoryOne and Claims maintenance is required.  No downtime is expected but users may experience a momentary service interruption.

When: Friday, June 16 at 5:00 PM PT
What: Infrastructure maintenance
Estimated Duration: 90 mins
Affected PODs: VV1-1078, VV2-2133

Veeva Nitro NITRO-US NITRO-EU
Jun-15, 4:00pm PDT
[upcoming] Veeva Nitro production instances will be upgraded to the 231.2.200 platform release on Thursday, June 15, between 4 - 6pm PT.  Veeva Nitro will not be available during this time.

Support Locations

Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:

    1. Asia Pacific
    2. European Union member countries
    3. United Kingdom
    4. United States

Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.

 

Veeva’s Third Party Sub-Processors 

Third Party Sub-Processors are Vendors selected by Veeva to process Personal Data on Veeva’s behalf in relation to the service provided under Veeva’s Master Subscription Agreement.

Veeva is responsible for ensuring that each sub-processor implements and maintains the appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of your personal data and against unauthorized access to or alteration, disclosure, destruction or loss, including measures aligned with Veeva’s security obligations. Our agreements with sub-processors also prohibit them from accessing your data for their use even if they have it in their digital possession. Additionally, Veeva has signed the appropriate EU standard contractual clauses directly with all sub-processors concerning transfer of EU personal data outside of the EU to countries that are not deemed to provide adequate protection according to the European Commission.

Veeva engages the following providers of hosting co-location and computing infrastructure related services as sub-processors:

Veeva Application

Name

Purpose

Location

Veeva Digital Events

Adobe Inc. (Connect)

Managing moderator services for customer virtual events

US 

Veeva CRM (China)

Alibaba Cloud US LLC

Performance enhancement 

Japan and China

All Veeva Application

Amazon Web Services

Cloud Service Provider (EC2 and S3) 

US, EU, China, Japan as applicable

All Veeva Application

Docker, Inc.

Provides computing infrastructure

US

MyVeeva (Engage Connect)

Google Firebase

Send push notifications 

US

Veeva Crossix DIFA Site and DIFA HCP Site

LiveRamp

Data linkage

US

Veeva CRM (Veeva Approved Email), Veeva Network

Mailgun Technologies, Inc.

Email service provider

 

US

Veeva Link, Veeva Network

Matomo Analytics

Product analytics

New Zealand

Veeva Digital Events

Microsoft Azure

Infrastructure and services to host and monitor events management 

US

Veeva Link

Veeva Network

Mapbox, Inc.

Mapbox provides the map display 

US 

QuickVault

Pendo.io

Product analytics and in-app guides

US

Veeva CRM

Salesforce.com, Inc. (and its Affiliates)

Transactional processing of CRM data

US (Global as applicable)

Veeva Vault, Veeva Link, Crossix

SendGrid, Inc. (Twilio)

Transactional emails

US

Veeva Link and ClinicalTrials.Veeva.

Sentry (Functional Software, Inc.)

Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements

US

MyVeeva

Twilio, Inc.

Communications technology provider

US

Veeva CRM (Veeva Engage Meeting and Engage Webinar), Veeva Digital Events

Zoom Video Communications, Inc.

Video Conferencing services 

US 

 

Updates

You may subscribe to this RSS feed to receive changes to our list of sub-processors.

For questions related to privacy please contact privacy@veeva.com or visit veeva.com/privacy