To View System Status
This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site.
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Recent Posts
Veeva Network will undergo the following scheduled maintenance:
Production and Sandbox Pods: Veeva Network general release 23R3.0.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Sandbox Pods: Veeva Network general release 23R3.0 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Network will undergo the following scheduled maintenance:
Production and Sandbox Pods: Veeva Network general release 23R2.1.1 will be deployed. During this time, Veeva Network will be unavailable.
Early access Release Notes will be available on the Veeva Support Portal.
Veeva Align production and sandbox instances will be upgraded to the 23R2.2 Align release and 23R2.3 Vault release on Thursday, October 12, between 6pm - 10pm PT. Veeva Align environments will not be available during this time and running processes may be interrupted.
Veeva Align production and sandbox instances will be upgraded to the 23R2.2 Align release and 23R2.3 Vault release on Thursday, October 12, between 10am - 2pm PT. Veeva Align environments will not be available during this time and running processes may be interrupted.
Veeva Align production instances will undergo infrastructure maintenance on Wednesday, October 11, between 10am - 12pm PT. There is no expected downtime, however, a short service interruption may be experienced.
It's recommended to not create or refresh sandboxes on this day.
Veeva Align production instances will undergo infrastructure maintenance on Tuesday, October 10, between 6pm - 8pm PT. There is no expected downtime, however, a short service interruption may be experienced.
It's recommended to not create or refresh sandboxes on this day.
Veeva Align sandbox instances will be upgraded to the 23R2.2 Align release and 23R2.3 Vault release on Thursday, October 5, between 6pm - 10pm PT. Veeva Align sandbox environments will not be available during this time.
Production instances will be upgraded to the 223R2.2 Align release and 23R2.3 Vault release on Thursday, October 12.
Veeva CRM Production and Sandbox orgs are being upgraded to the 23R2.2 Minor Release, 232.2.200, on Thursday, October 5. Systems are generally available during this time.
Veeva CRM Production and Sandbox orgs are being upgraded to the 23R2.2 Minor Release, 232.2.200, on Thursday, October 5. Systems are generally available during this time.
Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.
Veeva’s Third Party Sub-Processors
Third Party Sub-Processors are Vendors selected by Veeva to process Personal Data on Veeva’s behalf in relation to the service provided under Veeva’s Master Subscription Agreement.
Veeva is responsible for ensuring that each sub-processor implements and maintains the appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of your personal data and against unauthorized access to or alteration, disclosure, destruction or loss, including measures aligned with Veeva’s security obligations. Our agreements with sub-processors also prohibit them from accessing your data for their use even if they have it in their digital possession. Additionally, Veeva has signed the appropriate EU standard contractual clauses directly with all sub-processors concerning transfer of EU personal data outside of the EU to countries that are not deemed to provide adequate protection according to the European Commission.
Veeva engages the following providers of hosting co-location and computing infrastructure related services as sub-processors:
| Veeva Application | Name | Purpose | Location |
| Veeva Digital Events | Adobe Inc. (Connect) | Managing moderator services for customer virtual events | US |
| Veeva CRM (China) | Alibaba Cloud US LLC | Performance enhancement | Japan and China |
| All Veeva Application | Amazon Web Services | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
| All Veeva Application | Docker, Inc. | Provides computing infrastructure | US |
| MyVeeva (Engage Connect) | Google Firebase | Send push notifications | US |
| Veeva Crossix DIFA Site and DIFA HCP Site | LiveRamp | Data linkage | US |
| Veeva CRM (Veeva Approved Email), Veeva Network | Mailgun Technologies, Inc. | Email service provider
| US |
| Veeva Link, Veeva Network | Matomo Analytics | Product analytics | New Zealand |
| Veeva Digital Events | Microsoft Azure | Infrastructure and services to host and monitor events management | US |
| Veeva Link Veeva Network | Mapbox, Inc. | Mapbox provides the map display | US |
| QuickVault | Pendo.io | Product analytics and in-app guides | US |
| Veeva CRM | Salesforce.com, Inc. (and its Affiliates) | Transactional processing of CRM data | US (Global as applicable) |
| Veeva Vault, Veeva Link, Crossix | SendGrid, Inc. (Twilio) | Transactional emails | US |
| Veeva Link and ClinicalTrials.Veeva. | Sentry (Functional Software, Inc.) | Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements | US |
| MyVeeva | Twilio, Inc. | Communications technology provider | US |
| Veeva CRM (Veeva Engage Meeting and Engage Webinar), Veeva Digital Events | Zoom Video Communications, Inc. | Video Conferencing services | US |
Updates
You may subscribe to this RSS feed to receive changes to our list of sub-processors.
For questions related to privacy please contact privacy@veeva.com or visit veeva.com/privacy