Veeva CRM - Performance Degradation

Incident

May 13, 6:06pm PDT

Veeva CRM - Performance Degradation

Status: closed

Start: May 11, 8:33pm PDT

End: May 13, 6:06pm PDT

Duration: 1 day 21 hours 33 minutes

Affected Components:

Veeva CRM CRM-20 CRM-30

Update

May 11, 8:33pm PDT

A small subset of customers may experience a performance degradation in Veeva CRM where Calls with the "Email", "Chat or Text", or "Other" Channel Metrics will result in a sync error on Mobile Devices. Online Calls will not see the "Email", "Chat or Text", or "Other" Channel Metrics as an option. If you are experiencing this issue please contact our Support Team for a potential workaround. Our Engineering team is working on a resolution.

Update

May 12, 5:44pm PDT

Engineering is still investigating the issue. If you are experiencing this issue please contact our Support Team for a workaround.

Resolved

May 13, 6:06pm PDT

Affected Veeva CRM orgs are now fully available with all services operating normally.