Vault Performance Degradation/Partial Outage affecting PODs in Regions Vault-AP PODs, Vault-EU PODs, Vault-US PODs

Incident

June 13, 2:00pm PDT

Vault Performance Degradation/Partial Outage affecting PODs in Regions Vault-AP PODs, Vault-EU PODs, Vault-US PODs

Status: closed

Start: June 13, 12:18pm PDT

End: June 13, 2:00pm PDT

Duration: 1 hour 42 minutes

Affected Components:

Veeva Vault Vault-US PODs Vault-EU PODs Vault-AP PODs VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV1-18 VV2-2072 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV1-1069 VV1-1073 VV1-1074 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165

Update

June 13, 12:18pm PDT

Veeva Vault Engineers are investigating increased error rates across Veeva Vault PODs which may cause intermittent degraded performance. Services impacted include Clinical AI. Veeva engineering teams are working to return the service to normal as quickly as possible.

Update

June 13, 1:07pm PDT

Veeva Vault Engineers are continuing to investigate increased error rates across Veeva Vault PODs. Intermittent performance degradations are impacting Align, Clinical AI, and Renditions. Veeva engineering teams are working to return the service to normal as quickly as possible.

Update

June 13, 1:19pm PDT

Updating incident to a partial outage impacting Align, Clinical AI, and Renditions.

Update

June 13, 1:47pm PDT

Services are quickly recovering. Veeva Engineers are continuing to closely monitor as we continue toward full recovery. All services are now online.

Resolved

June 13, 2:00pm PDT

Affected Veeva Vault PODs are now fully available with all services operating normally.