Veeva Vault Service degradation on VV1-2 instance

Incident

August 15, 5:32pm PDT

Veeva Vault Service degradation on VV1-2 instance

Status: closed

Start: August 15, 3:58pm PDT

End: August 15, 5:32pm PDT

Duration: 1 hour 34 minutes

Affected Components:

Veeva Vault Vault-US PODs VV1-2

Update

August 15, 3:58pm PDT

Veeva Technology Team observed a performance degradation issue affecting the VV1-2 instance. The issue began at 1:47 pm US/Pacific and ended at 1:58 pm. During this time, customers may have experienced intermittent errors or slow performance when accessing the Veeva application.

Resolved

August 15, 5:32pm PDT

System Operational at 1:58pm Pacific time.