VV1-1146

Veeva Vault Maintenance on Authentication Server
November 22, 5:00pm PST
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 Vault-AP PODs VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV3-3122 VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2142 VV1-1076 VV2-5000 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1174 VV1-1175 VV1-1176 VV1-1178 VV1-1179 VV1-4000
 
Nov-22, 5:00pm PST
[closed]

Veeva Vault Maintenance Release Notification 

Maintenance is required on the Veeva Vault Authentication Service. No downtime is expected but users may experience a momentary disruption.
 
When: Wednesday, November 22, 5:00 pm PST  (November 23 at 2:00 am CET / 10:00 am JST)
What: Authentication server maintenance
Estimated Duration: 60 minutes
Affected PODs: All PODs
 
Click here to learn how to find your Vault's POD location.   
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support. 

Veeva Vault Maintenance (US/EU/APAC) - 23R3.0.4
November 20, 5:00pm PST
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 Vault-AP PODs VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV3-3122 VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2142 VV1-1076 VV2-5000 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1174 VV1-1175 VV1-1176 VV1-1178 VV1-1179 VV1-4000
 
Nov-20, 5:00pm PST
[closed]

Veeva Vault Maintenance Release Notification 


The Veeva Vault is scheduled to be upgraded to the latest maintenance release. No downtime is expected but users may experience a momentary disruption.
 
When: Monday, November 20, 5:00 pm PST  (2:00 am CET / 10:00 am JST)
What: Veeva Vault 23R3.0.4
Estimated Duration: 60 minutes
Affected PODs: All PODs
 
Read the 23R3 Release Notes for additional release details. Click here to learn how to find your Vault's POD location.
   
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support. 

Veeva Vault 23R3.0 Release Notification (VV1-12, 1149, 1164, Agency PODs) – Downtime Required
November 17, 6:00pm PST
Veeva Vault Vault-US PODs VV1-12 VV1-1065 VV1-1088 VV1-1146 VV1-1149 VV1-1164
 
Nov-17, 6:00pm PST
[closed]

Veeva Vault Release Notification

 
What: Veeva Vault 23R3.0 General Release
Estimated Vault Downtime: 10 minutes
Affected PODs: Agency and US Production PODs

 
US:  VV1-12, VV1-1149, VV1-1164, VV1-1065, VV1-1088, VV1-1146
 
Notes: 
  • The upgrade is expected to take approximately 10 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime. 
  • Click here to learn how to find your Vault's POD location.


For the 23R3 General Release:
 
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.  
 
Nov-17, 7:59pm PST

Scheduled Maintenance closed.

Veeva Vault Maintenance on Authentication Server
November 15, 5:00pm PST
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 Vault-AP PODs VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV3-3122 VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2142 VV1-1076 VV2-5000 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1174 VV1-1175 VV1-1176 VV1-1178 VV1-1179 VV1-4000
 
Nov-15, 5:00pm PST
[closed]

Veeva Vault Maintenance Release Notification 

Maintenance is required on the Veeva Vault Authentication Service. No downtime is expected but users may experience a momentary disruption.
 
When: Wednesday, November 15, 5:00 pm PST  (November 16 at 2:00 am CET / 10:00 am JST)
What: Authentication server maintenance
Estimated Duration: 60 minutes
Affected PODs: All PODs
 
Click here to learn how to find your Vault's POD location.   
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support. 

Veeva Vault Maintenance Notification - US & EU PODs
November 10, 5:00pm PST
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV1-1 VV2-10 VV1-2 VV2-27 VV1-3 VV2-28 VV1-4 VV2-29 VV1-5 VV2-30 VV1-6 VV2-31 VV1-7 VV2-32 VV1-8 VV2-35 VV1-9 VV2-41 VV1-11 VV2-44 VV1-12 VV2-2047 VV1-13 VV2-2050 VV1-14 VV2-2056 VV1-15 VV2-2060 VV1-16 VV2-2063 VV1-17 VV2-2070 VV1-18 VV2-2072 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2142 VV1-1076 VV2-5000 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1174 VV1-1175 VV1-1176 VV1-1178 VV1-4000
 
Nov-10, 5:00pm PST
[closed]

Veeva Vault Maintenance Notification 

Vault infrastructure maintenance will be performed on all US & EU PODs.  There is no expected downtime however, a short service interruption may be experienced.

When:  Friday, November 10 at 5:00 PM PT  (November 11 at 2:00 am CET)
What:  Vault Infrastructure maintenance
Estimated Duration:  60 minutes
Affected PODs:  All US & EU PODs
 
Click here to learn how to find your Vault's POD location.   
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support.

Reference:  DEV-629151

Veeva Vault Maintenance on Authentication Server
October 26, 5:00pm PDT
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 Vault-AP PODs VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV3-3122 VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV1-1076 VV2-5000 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1174 VV1-1175 VV1-1176
 
Oct-26, 5:00pm PDT
[closed]

Veeva Vault Maintenance Release Notification 

Maintenance is required on the Veeva Vault Authentication Service.  No downtime is expected but users may experience a momentary disruption.
 
When:  Thursday, October 26, 5:00 pm PT  (October 27 at 2:00 am CEST / 9:00 am JST)
What:  Authentication server maintenance
Estimated Duration:  60 minutes
Affected PODs:  All PODs
 
Click here to learn how to find your Vault's POD location.   
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support. 

Veeva Vault Service Disruption on multiple PODs
October 16, 6:06am PDT
Veeva Vault Veeva SiteVault Vault-US PODs VV1-1082 Vault-EU PODs VV1-1110 Vault-AP PODs VV1-1111 VV1-1160 VV2-2097 VV2-2129 VV3-3122 VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173
 
Oct-16, 6:06am PDT
[closed]

Veeva Vault PODs are currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Oct-16, 6:59am PDT

Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Oct-16, 7:26am PDT

Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Oct-16, 7:46am PDT

Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Oct-16, 8:06am PDT

Veeva Vault PODs continue to experience a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Oct-16, 8:16am PDT

Beginning at 6:06am PT Vault Technical Operations began receiving alerts regarding Vault authentication functions. At 6:16am PT Veeva Support received its first customer ticket indicating an inability to log in to Vault. The issue affects all PODs in the Vault fleet.


Diagnostic and corrective actions began immediately and continue to this point with highest priority. As of this time there is no firm ETA.

 
Oct-16, 8:45am PDT

Vault technical teams are restarting affected systems and more PODs are coming online. The root cause has yet to be confirmed. The incident is being treated with highest priority. No ETA for full recovery is available as yet.

 
Oct-16, 8:59am PDT

We are continuing to experience issues with Vault authentication servers. These issues are preventing some users from accessing their Vaults.


However, PODs are continuing to come online across the Vault fleet. We expect the fleet to have been fully restored shortly though a definitive ETA for full recovery is unavailable.


Investigation into Vault Auth server issues continues. Vault Authentication services were part of a Maintenance Release last Thursday night (Oct 5, 2023). The issue today may or may not be related to that update. Veeva technical and security teams indicate that this incident does not appear to be any type of cyber attack. 


We are working to restore service as quickly as possible and this incident remains the highest priority.

 
Oct-16, 9:17am PDT

All PODs as of 09:10am PT have been restarted and access to Vault function has resumed.


Investigation into the root cause continues. To reiterate, Veeva technical and security teams indicate that this incident does not appear to be any type of cyber attack. We continue to investigate if the recent Maintenance Release resulted in a delayed effect leading to this incident. The summary Trust entry at the conclusion of this incident will provide more detail into the suspected root cause.


Investigation into this incident remains the highest priority. A summary Trust entry will follow shortly disclosing what is known about the root cause.


 
Oct-16, 9:34am PDT

The incident began at 06:06am PT when Vault Technical Operations received alerts regarding Authentication services. Customers soon reported issues with accessing the Vault login page and the Vault login itself beginning 06:16am PT.


The incident was resolved when, at 09:10am PT, all PODs across the Vault fleet were once more accessible.


Preliminary actions by Vault technical teams focused on addressing the interactions between Authentication services and the underlying database supporting those services. In time it became clear that a restart of Authentication services (and databases) was required to resolve the condition. Such restarts are lengthy procedures and were performed across all PODs and thus accounted for much of the time taken in the incident. As PODs once more became available, increasing numbers of customers were able to resume normal Vault functions until, eventually, all PODs were available.


While investigation into the suspected root cause continues, Vault technical and security teams have, with high confidence, ruled out a DDOS or other security attack as being the cause of the outage.


Focus is now placed on whether the Maintenance Release on Thursday Oct 5 may have led to this incident. A forthcoming Incident Report will detail the findings of the root cause analysis under way now.

Vault Performance Degradation affecting all PODs in Region Veeva Vault
September 18, 11:36am PDT
Veeva Vault Vault-US PODs Vault-EU PODs Vault-AP PODs VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV3-3129 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173
 
Sep-18, 11:36am PDT
[closed]

Veeva Vault PODs are currently experiencing intermittent degraded performance.  Veeva engineering teams are working to return the service to normal as quickly as possible.

 
Sep-18, 11:40am PDT

Affected Veeva Vault PODs are now fully available with all services operating normally.

Veeva Vault 23R2.0 Release Notification (VV1-8, Agency PODs) – Downtime Required
August 04, 6:00pm PDT
Veeva Vault Vault-US PODs VV1-8 VV1-1065 VV1-1088 VV1-1146
 
Aug-4, 6:00pm PDT
[closed]

Veeva Vault Release Notification

 
What:  Veeva Vault 23R2.0 General Release
Estimated Vault Downtime:  30 minutes
Affected PODs:  Agency and US Production PODs
 
US:  VV1-8, VV1-1065, VV1-1088, VV1-1146
 
Notes: 
  • The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use.  Users can continue working as normal and will be notified within Vault just prior to your expected downtime. 
  • The Self-Serve Pre-Release program is now available for all production Vaults to support any pre-release testing efforts. If you don't have a production Vault, the ability to create a pre-release Vault has been enabled on your sandbox Vault.
Learn More:
 
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.  
 
Aug-4, 8:54pm PDT

Scheduled Maintenance closed.

Vault Performance Degradation affecting all PODs in Region Veeva Vault
August 04, 1:17am PDT
Veeva Vault Vault-US PODs Vault-EU PODs Vault-AP PODs VV1-1 VV2-10 VV3-33 VV1-2 VV2-27 VV3-34 VV1-3 VV2-28 VV3-3048 VV1-4 VV2-29 VV3-3057 VV1-5 VV2-30 VV3-3064 VV1-6 VV2-31 VV3-3086 VV1-7 VV2-32 VV3-3096 VV1-8 VV2-35 VV3-3099 VV1-9 VV2-41 VV3-3120 VV1-11 VV2-44 VV3-3121 VV1-12 VV2-2047 VV3-3122 VV1-13 VV2-2050 VV3-3123 VV1-14 VV2-2056 VV3-3124 VV1-15 VV2-2060 VV3-3125 VV1-16 VV2-2063 VV3-3127 VV1-17 VV2-2070 VV3-3128 VV1-18 VV2-2072 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-22 VV2-2085 VV1-23 VV2-2087 VV1-24 VV2-2091 VV1-25 VV2-2092 VV1-26 VV2-2095 VV1-37 VV2-2097 VV1-38 VV2-2098 VV1-39 VV2-2120 VV1-40 VV2-2121 VV1-42 VV2-2122 VV1-43 VV2-2124 VV1-1045 VV2-2125 VV1-1046 VV2-2126 VV1-1049 VV2-2127 VV1-1051 VV2-2128 VV1-1052 VV2-2129 VV1-1053 VV2-2130 VV1-1054 VV2-2131 VV1-1055 VV2-2132 VV1-1058 VV2-2133 VV1-1061 VV2-2134 VV1-1062 VV2-2135 VV1-1065 VV2-2136 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV1-1074 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1090 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1127 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1134 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1139 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1148 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1158 VV1-1159 VV1-1160 VV1-1161 VV1-1162 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1167 VV1-1168 VV1-1169 VV1-1170 VV1-1171
 
Aug-4, 1:17am PDT
[closed]

Many VeevaVault PODs had degraded performance where new connections were not working for period of time across many PODs during the past hour. 

 
Aug-4, 1:18am PDT

All systems UP and running

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