VV1-1065
Veeva Vault PODs are currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault Release Notification
- The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
- The Self-Serve Pre-Release program is now available for all production Vaults to support any pre-release testing efforts. If you don't have a production Vault, the ability to create a pre-release Vault has been enabled on your sandbox Vault.
- See Vault Help: 23R2 Announcements for more information.
- Additional information is on the Vault Help: About the 23R2 Release page.
- Click here to learn how to find your Vault's POD location.
Scheduled Maintenance closed.
Many VeevaVault PODs had degraded performance where new connections were not working for period of time across many PODs during the past hour.
All systems UP and running
Veeva Vault Self-Serve Pre-Release Program
- What's New in 23R2 release notes are now available.
- The Release Impact Assessment (RIA) has been enhanced to support your review. A direct link to the applicable Release Note is now included for each listed Feature.
- The 23R2 Pre-Release Program will conclude on September 11, 2023.
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Veeva Vault Engineers are investigating increased error rates across Veeva Vault PODs which may cause intermittent degraded performance. Services impacted include Clinical AI. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault Engineers are continuing to investigate increased error rates across Veeva Vault PODs. Intermittent performance degradations are impacting Align, Clinical AI, and Renditions. Veeva engineering teams are working to return the service to normal as quickly as possible.
Updating incident to a partial outage impacting Align, Clinical AI, and Renditions.
Services are quickly recovering. Veeva Engineers are continuing to closely monitor as we continue toward full recovery. All services are now online.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault Maintenance Release Notification
- The upgrade is expected to take approximately 30 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
- The Self-Serve Pre-Release program is now available for all production Vaults to support any pre-release testing efforts. If you don't have a production Vault, the ability to create a pre-release Vault has been enabled on your sandbox Vault.
- See Vault Help: 23R1 Announcements for more information.
- Read What's New in 23R1 release notes to learn more about the new features.
- Additional information is on the Vault Help: About the 23R1 Release page.
- Click here to learn how to find your Vault's POD location.
Scheduled Maintenance closed.
Veeva Vault Maintenance Release Notification
The Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
The new certificate has been published and can be downloaded from here. Your IT organization needs to ensure that the new certificate is configured on your Enterprise Identity Provider system prior to the initial Certificate Rollover event. You also need to ensure that your Spark integrations don’t cache the certificate and are able to pick up the new certificate immediately after the rollover.
Learn more about the action required for the certificate rollover process.
Potential Impact to SAML Single Sign-on
Depending on your configuration, the new Vault certificate may need to be configured on your Enterprise Identity Provider system prior to the initial rollover event.
Potential Impact to Spark Connections
Ensure that your Spark integrations don’t cache the certificate in order for it to be picked up the moment it is rolled over.
Timeline of the Certificate Rollover
Date and Time | Event |
Monday, February 3 at 7:00 pm PT | New Certificate Publishing The new certificate is available to download. You can download and begin testing with the new certificate. |
From: Monday, February 3 at 7:00 pm PT To: Friday, March 3 at 6:00 pm PT | New Certificate Testing Period You can test the new certificate during this period. Both the old and new certificates are supported. |
Friday, March 3 at 6:00 pm PT | New Certificate Rollover with Rollback Option Vault automatically upgrades all Vaults to use the new signing certificate on all SAML profiles and Spark connections. |
From: Friday, March 3 at 6:00 pm PT To: Friday, March 24 at 6:00 pm PT | Support for New and Old Certificate To provide time for additional testing, both the old and new certificates are supported. |
Friday, March 24 at 6:00 pm PT | Final Certificate Rollover The old signing certificate is no longer supported. For any Vaults which rolled back to the old certificate, Vault automatically upgrades all Vaults to use the new signing certificate. If your new certificate is not yet configured, you may experience blocking issues. |
If you have further questions, please submit a ticket with Veeva Product Support.
Note: This Trust posting was retroactively added on March 6
Veeva Vault Maintenance Release Notification
The Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
The new certificate has been published and can be downloaded from here. Your IT organization needs to ensure that the new certificate is configured on your Enterprise Identity Provider system prior to the initial Certificate Rollover event. You also need to ensure that your Spark integrations don’t cache the certificate and are able to pick up the new certificate immediately after the rollover.
Learn more about the action required for the certificate rollover process.
Potential Impact to SAML Single Sign-on
Depending on your configuration, the new Vault certificate may need to be configured on your Enterprise Identity Provider system prior to the initial rollover event.
Potential Impact to Spark Connections
Ensure that your Spark integrations don’t cache the certificate in order for it to be picked up the moment it is rolled over.
Timeline of the Certificate Rollover
Date and Time | Event |
Monday, February 3 at 7:00 pm PT | New Certificate Publishing The new certificate is available to download. You can download and begin testing with the new certificate. |
From: Monday, February 3 at 7:00 pm PT To: Friday, March 3 at 6:00 pm PT | New Certificate Testing Period You can test the new certificate during this period. Both the old and new certificates are supported. |
Friday, March 3 at 6:00 pm PT | New Certificate Rollover with Rollback Option Vault automatically upgrades all Vaults to use the new signing certificate on all SAML profiles and Spark connections. |
From: Friday, March 3 at 6:00 pm PT To: Friday, March 24 at 6:00 pm PT | Support for New and Old Certificate To provide time for additional testing, both the old and new certificates are supported. |
Friday, March 24 at 6:00 pm PT | Final Certificate Rollover The old signing certificate is no longer supported. For any Vaults which rolled back to the old certificate, Vault automatically upgrades all Vaults to use the new signing certificate. If your new certificate is not yet configured, you may experience blocking issues. |
If you have further questions, please submit a ticket with Veeva Product Support.